Quality is our highest priority and we want you to be satisfied with your purchase of a Lion Brand product, no matter where you made the purchase. If you purchased Lion Brand yarn or needles in a retail store and are not satisfied with your purchase, you may return it to us along with either the labels or receipt and we will replace it. We do not provide refunds of products not purchased from us directly. The labels help us determine whether there is a manufacturing problem and can pinpoint it to a specific product and dye lot.