Ordering FAQ

Where can I purchase your yarns?
You can locate stores in your area that carry our yarn by clicking here. You can also buy our products online at http://www.lionbrand.com or if you'r...
Fri, Nov 18, 2016 at 1:15 PM
I need more yarn of the same dye lot. Can I order that from you?
Unfortunately, we are not able to match dye lots. Depending on demand, the warehouse can go through a dye lot in less than a week. If you cannot find the ...
Fri, Jun 23, 2017 at 10:57 AM
Why can't you match dye lots?
Yarn is dyed in lots and packed in cartons by dye lot. When a dye lot is shipped out, it will be shipped to a specific store somewhere in the country and ...
Fri, Nov 18, 2016 at 9:29 AM
I have a problem with something I purchased. Who do I contact?
We want you to be satisfied with your purchase of Lion Brand products and we have several ways to assure that you are pleased. If you have a prob...
Fri, Nov 18, 2016 at 2:06 PM
How do I check my order status?
To check your order status, sign in to our website and click the "My Account" button at the top of the page. Then click on the "My Orders&...
Fri, Nov 18, 2016 at 9:40 AM
I paid for a downloadable pattern and I couldn't download it. Who do I contact?
You can obtain this information by logging into your account. Simply click the option on the menu titled 'My Downloads'. Alternatively, you can e...
Mon, Nov 21, 2016 at 9:21 AM
Can I get another copy of a free pattern or leaflet here?
Often we can locate such patterns. If it is a very old Lion Brand pattern, it may no longer be available. Please write to support@lionbrand.com with a co...
Mon, Nov 21, 2016 at 9:20 AM
Why don't you mail free patterns?
We are able to offer thousands of patterns at no charge on our web site. We have these patterns designed, checked and published on our site without any co...
Fri, Nov 18, 2016 at 9:47 AM
I bought yarn in a store and I am not satisfied with the quality of my purchase. They will not take the yarn back. What do I do?
Quality is our highest priority and we want you to be satisfied with your purchase of a Lion Brand product, no matter where you made the purchase. If you ...
Fri, Nov 18, 2016 at 9:47 AM
Why does yarn cost more in the catalog and on the website than in my local store?
We encourage our customers to shop locally whenever possible, as prices are generally better. However, when you order directly from us you can get virtual...
Fri, Nov 18, 2016 at 9:49 AM