Ordering & Shipping

Check out Lion Brand® Yarn's support articles featuring ordering information, including ordering help and shipping times.

Why have you discontinued my favorite yarn (or my favorite color)?

We would love to offer an infinite number of yarns in every color of the rainbow but unfortunately limitations are...
I have an old pattern for an old yarn. Can I still buy that yarn?

Feel free to search our website at https://www.lionbrand.com/collections/all-yarns. If the yarn is not listed on that site or is marked as...
Why aren't all the required items included in a kit?

Only the yarn needed for a pattern and the pattern itself are included in a kit because we recognize that...
Why was my credit card charged when my order was declined?

When your transaction is declined, no charges should exist on your credit card. Certain banks and credit card companies place...
A currently advertised promotion is not visible on the website.

If one of our random discount promotions (Wonder Wheel, card dance, slot machine) fails to appear, there is likely something...
I ordered a kit but did not receive the digital pattern.

Lion Brand® no longer ships physical copies of any pattern. When you order a kit from us, a link to...
What is Klarna? Why am I unable to use it?

Klarna is an alternative payment method that allows customers to pay in installments. Klarna's most popular payment plan, Pay in...
I need help completing an online order.

If you are having trouble completing an online order, please view the video below. If you require further assistance, please...
I received someone else's order. What do I do?

We take every precaution to prevent this from occurring, but sometimes accidents do happen. If you receive the wrong order,...