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Welcome to Lion Brand's Support Center. How can we help?
Frequently Asked Questions
Website & Newsletter (6)
I need to change my LionBrand.com email address or password.
How do I subscribe to your email list? Will you sell my name if you do?
How do I unsubscribe from the newsletter?
I signed up for the newsletter and I'm not receiving it.
I can't see images in the newsletter. What can I do to fix this?
I can't find what I'm looking for in the FAQ, how can I contact support directly?
Yarn Information (20)
How much yarn do I need to make a ____?
Can I combine two strands of one weight to equal a larger weight?
How do I find the end of the skein or ball? How do I pull from the center?
How do I substitute one yarn for another?
How much yarn do I need for a particular pattern?
How do I know which yarn to use for a project I want to make?
What are the differences between yarn weights?
How is yarn usually packaged?
Homespun bunches up when I work with it. Why is that and what can I do to stop it?
I made a project with a chenille yarn and now I have loose loops all over. What happened?
See all 20 articles
Pattern Information (15)
How do I find the free patterns you have?
The Free Pattern Download button is not working. How do I download the pattern?
How do I print patterns from your site?
How can I get help with one of your patterns?
Can I sell something I made using one of your patterns?
Can you help me find an old pattern?
You have a pattern that I would like in a different size - why can't you provide it?
You have a pattern in knitting (crochet) that I like; do you have it in crochet (knit) as well?
How can I search for a specific pattern?
How much ease do I need for my garment?
See all 15 articles
Knitting & Crochet Help (11)
How do I keep yarn from unraveling when I use it for fringe?
How to Knot Fringe
What is blocking, and how do I do it?
How to French Knot
How to Blanket Stitch
What is the difference between knitting and crochet?
Can I take my knitting needles on an airplane?
Measurements: How do I convert between X and Y?
What size needle or hook should I use?
See all 11 articles
Ordering & Shipping (18)
I need help completing an online order.
How much do you charge for shipping?
Where can I purchase your yarns?
My credit card information is correct but keeps getting declined.
How can I change/cancel/return my order?
How do I check my order status?
I paid for a downloadable pattern and I couldn't download it. Who do I contact?
Why don't you mail free patterns?
I bought yarn in a store and I am not satisfied with the quality of my purchase. They will not take the yarn back. What do I do?
See all 18 articles
Lion Points Loyalty & Rewards (1)
Loyalty & Rewards FAQ