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General FAQ (17)
How do I subscribe to your email list? Will you sell my name if you do?
I need to change my LionBrand.com email address or password.
I signed up for the newsletter and I'm not receiving it.
I can't see images in the newsletter. What can I do to fix this?
How do I unsubscribe from the newsletter?
Why can't I use the "back" button on my Internet browser on your site?
What is the difference between knitting and crochet?
What is the easiest knitting stitch?
What is the difference between a skein and a ball when I am calculating the amount of yarn needed?
Can I take my knitting needles on an airplane?
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Yarn FAQ (25)
What are the differences between yarn weights?
How is yarn usually packaged?
How do I know which yarn to use for a project I want to make?
Can I use one yarn when another is specified?
What if I want to use a different Lion Brand yarn?
How do I substitute one yarn for another?
How much yarn do I need to make a ____?
Yardage per skein
What are dye lots?
Yarn Ply - what is it?
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Ordering FAQ (16)
Where can I purchase your yarns?
My credit card information is correct but keeps getting declined.
How can I update/change/cancel my order?
I need more yarn of the same dye lot. Can I order that from you?
Why can't you match dye lots?
I have a problem with something I purchased. Who do I contact?
How do I check my order status?
I paid for a downloadable pattern and I couldn't download it. Who do I contact?
Can I get another copy of a free pattern or leaflet here?
Why don't you mail free patterns?
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Pattern FAQ (15)
How do I find the free patterns you have?
The yellow Free Pattern Download button is not working. How do I download the pattern?
How do I print patterns from your site?
How can I get help with one of your patterns?
Can I convert a hand knit pattern to a machine knit pattern?
Can I sell something I made using one of your patterns?
Can you help me find an old pattern?
You have a pattern that I would like in a different size - why can't you provide it?
You have a pattern in knitting (crochet) that I like; do you have it in crochet (knit) as well?
How can I search for a specific pattern?
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Shipping FAQ (1)
How much do you charge for shipping?
How-To FAQ (18)
I can't find a solution in this FAQ. How do I submit a support ticket?
How to do I sign up for your site using an Android device (Chrome)?
How to Access Patterns from an Android device (Chrome)?
How to Read the Label
How to substitute Lion yarn for a non-Lion yarns
How do I keep yarn from unraveling when I use it for fringe?
Homespun bunches up when I work with it. Why is that and what can I do to stop it?
I made a project with a chenille yarn and now I have loose loops all over. What happened?
How to Blanket Stitch
How to French Knot
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Martha Stewart Knit & Weave Loom FAQ (24)
What is the Knit & Weave Loom Kit?
Can I use the Loom Kit for weaving?
Can I use the Loom Kit to do double knitting?
Can I use the Loom Kit to knit flat pieces?
Can I use the Loom Kit to knit in the round?
Can I use the loom kit while traveling?
How can I learn how to use the Knit & Weave Loom Kit?
How do I determine my gauge when knitting with the Loom Kit?
How do I determine my gauge when weaving with the Loom Kit?
Must I use Martha Stewart Crafts yarn with this loom?
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