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Frequently Asked Questions
Website & Newsletter (9)
I need to change my LionBrand.com email address or password.
How do I subscribe to your email list? Will you sell my name if you do?
How do I unsubscribe from the newsletter?
I signed up for the newsletter and I'm not receiving it.
I can't see images in the newsletter. What can I do to fix this?
My account is missing a telephone number and I cannot checkout. Where do I update my phone number?
I can't find what I'm looking for in the FAQ, how can I contact support directly?
How to do I sign up for your site using an Android device (Chrome)?
How to Access Patterns from an Android device (Chrome)?
Yarn Information (21)
How much yarn do I need to make a ____?
Can I combine two strands of one weight to equal a larger weight?
How do I find the end of the skein or ball? How do I pull from the center?
How do I substitute one yarn for another?
How much yarn do I need for a particular pattern?
How do I know which yarn to use for a project I want to make?
What are the differences between yarn weights?
How is yarn usually packaged?
Homespun bunches up when I work with it. Why is that and what can I do to stop it?
I made a project with a chenille yarn and now I have loose loops all over. What happened?
See all 21 articles
Pattern Information (15)
How do I find the free patterns you have?
The yellow Free Pattern Download button is not working. How do I download the pattern?
How do I print patterns from your site?
How can I get help with one of your patterns?
Can I sell something I made using one of your patterns?
Can you help me find an old pattern?
You have a pattern that I would like in a different size - why can't you provide it?
You have a pattern in knitting (crochet) that I like; do you have it in crochet (knit) as well?
How can I search for a specific pattern?
How much ease do I need for my garment?
See all 15 articles
Knitting & Crochet Help (11)
How do I keep yarn from unraveling when I use it for fringe?
How to Knot Fringe
What is blocking, and how do I do it?
How to French Knot
How to Blanket Stitch
What is the difference between knitting and crochet?
Can I take my knitting needles on an airplane?
Measurements: How do I convert between X and Y?
What size needle or hook should I use?
See all 11 articles
Where can I purchase your yarns?
My credit card information is correct but keeps getting declined.
How can I change/cancel/return my order?
I have a problem with something I purchased. Who do I contact?
How do I check my order status?
I paid for a downloadable pattern and I couldn't download it. Who do I contact?
Why don't you mail free patterns?
I bought yarn in a store and I am not satisfied with the quality of my purchase. They will not take the yarn back. What do I do?
Why does yarn cost more on the website than in my local store?
Why have you discontinued my favorite yarn (or my favorite color)?
See all 12 articles
Martha Stewart Loom (23)
What is the Knit & Weave Loom Kit?
Can I use the Loom Kit for weaving?
Can I use the Loom Kit to do double knitting?
Can I use the Loom Kit to knit flat pieces?
Can I use the Loom Kit to knit in the round?
Can I use the loom kit while traveling?
How can I learn how to use the Knit & Weave Loom Kit?
How do I determine my gauge when knitting with the Loom Kit?
How do I determine my gauge when weaving with the Loom Kit?
Do I have to use Martha Stewart Crafts yarn with this loom?
See all 23 articles
How much do you charge for shipping?