Support Center

Website & Newsletter (6)

• I need to change my LionBrand.com email address or password.
• How do I subscribe to your email list? Will you sell my name if you do?
• How do I unsubscribe from the newsletter?
• I signed up for the newsletter and I'm not receiving it.
• I can't see images in the newsletter. What can I do to fix this?
• I can't find what I'm looking for in the FAQ, how can I contact support directly?

Yarn Information (20)

• How much yarn do I need to make a ____?
• Can I combine two strands of one weight to equal a larger weight?
• How do I find the end of the skein or ball? How do I pull from the center?
• How do I substitute one yarn for another?
• How much yarn do I need for a particular pattern?
• How do I know which yarn to use for a project I want to make?
• What are the differences between yarn weights?
• How is yarn usually packaged?
• Homespun bunches up when I work with it. Why is that and what can I do to stop it?
• I made a project with a chenille yarn and now I have loose loops all over. What happened?

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Pattern Information (15)

• How do I find the free patterns you have?
• The Free Pattern Download button is not working. How do I download the pattern?
• How do I print patterns from your site?
• How can I get help with one of your patterns?
• Can I sell something I made using one of your patterns?
• Can you help me find an old pattern?
• You have a pattern that I would like in a different size - why can't you provide it?
• You have a pattern in knitting (crochet) that I like; do you have it in crochet (knit) as well?
• How can I search for a specific pattern?
• How much ease do I need for my garment?

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Knitting & Crochet Help (11)

• How do I keep yarn from unraveling when I use it for fringe?
• How to Knot Fringe
• What is blocking, and how do I do it?
• Felting Techniques
• How to French Knot
• How to Blanket Stitch
• What is the difference between knitting and crochet?
• Can I take my knitting needles on an airplane?
• Measurements: How do I convert between X and Y?
• What size needle or hook should I use?

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Ordering (17)

• I need help completing an online order.
• Where can I purchase your yarns?
• My credit card information is correct but keeps getting declined.
• How can I change/cancel/return my order?
• I have a problem with something I purchased. Who do I contact?
• How do I check my order status?
• I paid for a downloadable pattern and I couldn't download it. Who do I contact?
• Why don't you mail free patterns?
• I bought yarn in a store and I am not satisfied with the quality of my purchase. They will not take the yarn back. What do I do?
• Why does yarn cost more on the website than in my local store?

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Lion Points Loyalty & Rewards (1)

• Loyalty & Rewards FAQ

Martha Stewart Loom (23)

• What is the Knit & Weave Loom Kit?
• Can I use the Loom Kit for weaving?
• Can I use the Loom Kit to do double knitting?
• Can I use the Loom Kit to knit flat pieces?
• Can I use the Loom Kit to knit in the round?
• Can I use the loom kit while traveling?
• How can I learn how to use the Knit & Weave Loom Kit?
• How do I determine my gauge when knitting with the Loom Kit?
• How do I determine my gauge when weaving with the Loom Kit?
• Do I have to use Martha Stewart Crafts yarn with this loom?

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