General FAQ (17)

• How do I subscribe to your email list? Will you sell my name if you do?
• I need to change my LionBrand.com email address or password.
• I signed up for the newsletter and I'm not receiving it.
• I can't see images in the newsletter. What can I do to fix this?
• How do I unsubscribe from the newsletter?
• Why can't I use the "back" button on my Internet browser on your site?
• What is the difference between knitting and crochet?
• What is the easiest knitting stitch?
• What is the difference between a skein and a ball when I am calculating the amount of yarn needed?
• Can I take my knitting needles on an airplane?

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Yarn FAQ (25)

• What are the differences between yarn weights?
• How is yarn usually packaged?
• How do I know which yarn to use for a project I want to make?
• Can I use one yarn when another is specified?
• What if I want to use a different Lion Brand yarn?
• How do I substitute one yarn for another?
• How much yarn do I need to make a ____?
• Yardage per skein
• What are dye lots?
• Yarn Ply - what is it?

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Ordering FAQ (16)

• Where can I purchase your yarns?
• My credit card information is correct but keeps getting declined.
• How can I update/change/cancel my order?
• I need more yarn of the same dye lot. Can I order that from you?
• Why can't you match dye lots?
• I have a problem with something I purchased. Who do I contact?
• How do I check my order status?
• I paid for a downloadable pattern and I couldn't download it. Who do I contact?
• Can I get another copy of a free pattern or leaflet here?
• Why don't you mail free patterns?

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Pattern FAQ (15)

• How do I find the free patterns you have?
• The yellow Free Pattern Download button is not working. How do I download the pattern?
• How do I print patterns from your site?
• How can I get help with one of your patterns?
• Can I convert a hand knit pattern to a machine knit pattern?
• Can I sell something I made using one of your patterns?
• Can you help me find an old pattern?
• You have a pattern that I would like in a different size - why can't you provide it?
• You have a pattern in knitting (crochet) that I like; do you have it in crochet (knit) as well?
• How can I search for a specific pattern?

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Shipping FAQ (1)

• How much do you charge for shipping?

How-To FAQ (18)

• I can't find a solution in this FAQ. How do I submit a support ticket?
• How to do I sign up for your site using an Android device (Chrome)?
• How to Access Patterns from an Android device (Chrome)?
• How to Read the Label
• How to substitute Lion yarn for a non-Lion yarns
• How do I keep yarn from unraveling when I use it for fringe?
• Homespun bunches up when I work with it. Why is that and what can I do to stop it?
• I made a project with a chenille yarn and now I have loose loops all over. What happened?
• How to Blanket Stitch
• How to French Knot

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